BEHIND THE SIGN LLC

WEBSITE TERMS & CONDITIONS

Welcome to the website of Behind the Sign LLC (“Behind the Sign,” “BTS,” “we,” “our,” or “us”). By accessing or using this website, you agree to comply with and be bound by these Website Terms & Conditions (“Terms”). If you do not agree with these Terms, please discontinue use of this website.

These Terms govern your use of this website only. Any professional services provided by Behind the Sign are governed separately by a signed Master Services Agreement and applicable Service Schedule(s).

WEBSITE PURPOSE

This website is intended to:

·      Provide information about Behind the Sign and our services

·      Allow visitors to contact us

·      Offer educational resources and downloadable materials

·      Schedule consultations or discovery calls

·      Share blog articles, insights, and business resources

Use of this website does not create a client relationship.

ELIGIBILITY

By using this website, you represent that you are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements.

INTELLECTUAL PROPERTY

Unless otherwise indicated, all content on this website is the exclusive property of Behind the Sign LLC, including but not limited to:

·      Logos

·      Branding

·      Website design

·      Graphics

·      Photographs

·      Videos

·      Text

·      Checklists

·      Guides

·      Templates

·      Downloads

·      Blog articles

·      Marketing materials

·      Business processes

·      Original educational content

This content is protected by United States copyright, trademark, and other applicable intellectual property laws.

You may:

·      View website content for personal, non-commercial use.

·      Download free resources for your own business use unless otherwise stated.

You may not:

·      Copy, reproduce, distribute, sell, or republish our materials.

·      Remove copyright notices.

·      Claim our content as your own.

·      Modify or create derivative works from our materials without prior written permission.

·      Use our branding, logos, or trademarks without written authorization.

ACCEPTABLE USE

You agree not to:

·      Use this website for unlawful purposes.

·      Attempt unauthorized access to our website or systems.

·      Upload malicious software or viruses.

·      Interfere with the operation or security of the website.

·      Use automated tools to scrape or copy website content.

·      Misrepresent your identity or affiliation.

·      Submit false or misleading information through forms or inquiries.

DOWNLOADABLE RESOURCES

Any checklists, templates, guides, worksheets, or other downloadable materials provided by Behind the Sign are intended for educational and informational purposes only.

Downloading a resource does not grant ownership or permission to reproduce, resell, distribute, or modify the material for commercial purposes.

NO CLIENT RELATIONSHIP

Visiting this website, completing a contact form, subscribing to emails, downloading resources, or scheduling a consultation does not establish a client relationship.

A professional relationship exists only after both parties have executed a written Master Services Agreement.

THIRD-PARTY LINKS

Our website may include links to third-party websites, applications, or services.

These links are provided solely for convenience. Behind the Sign does not endorse or control third-party websites and is not responsible for their content, security, availability, or privacy practices.

DISCLAIMER OF WARRANTIES

This website and its content are provided on an “as is” and “as available” basis.

Behind the Sign makes no warranties, express or implied, regarding:

·      Website availability

·      Accuracy or completeness of content

·      Continuous operation

·      Error-free functionality

·      Compatibility with all devices or browsers

We reserve the right to modify, suspend, or discontinue any portion of the website without notice.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Behind the Sign LLC shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

·      Use of or inability to use this website

·      Reliance on website content

·      Downloaded resources

·      Technical failures or interruptions

·      Third-party services or websites

Your use of this website is at your own risk.

PRIVACY

Your use of this website is also governed by our Privacy Policy below, which explains how we collect, use, and protect your information.

CHANGES TO THESE TERMS

Behind the Sign reserves the right to modify these Website Terms & Conditions at any time.

Changes become effective immediately upon posting to this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

CONTACT INFORMATION

If you have questions regarding these Website Terms & Conditions, please contact:

Behind the Sign LLC

Email: candi@behindthesign.co

Phone: (615) 496-2563

Website: behindthesign.co

OUR COMMITMENT

Behind the Sign is committed to operating with professionalism, transparency, and integrity. These Website Terms & Conditions are designed to protect both our visitors and our business while creating a clear understanding of how our website and resources may be used. Thank you for visiting Behind the Sign.

PRIVACY POLICY

Behind the Sign LLC (“Behind the Sign,” “BTS,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, inquire about our services, or work with us.

By using our website or engaging our services, you acknowledge that you have read and understand this Privacy Policy.

INFORMATION WE COLLECT

Depending on how you interact with Behind the Sign, we may collect the following information:

Personal Information

This may include:

·      Name

·      Business or brokerage name

·      Email address

·      Phone number

·      Mailing address

·      Property addresses related to your transactions

·      Payment information, including but not limited to bank account and/or credit card information

·      Information you voluntarily provide through forms, questionnaires, emails, scheduling tools, or other communications

Business Information

To provide our services, we may collect business-related information, including:

·      Transaction details

·      Listing information

·      Vendor contact information

·      Client communication preferences

·      Marketing assets

·      Documents necessary to perform contracted services

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

·      IP address

·      Browser type

·      Device information

·      Pages visited

·      Date and time of access

·      Referral source

·      Website usage statistics

This information helps us improve the performance, security, and functionality of our website.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

·      Provide contracted services

·      Communicate with you regarding your projects

·      Prepare documents and coordinate transactions

·      Manage listings and marketing support

·      Process invoices and payments

·      Respond to inquiries

·      Improve our services and website

·      Send updates or marketing communications if you have chosen to receive them

·      Comply with legal obligations

HOW WE SHARE INFORMATION

Behind the Sign does not sell, rent, or trade your personal information.

We may share information only when necessary to:

·      Perform requested services

·      Coordinate with your approved vendors or service providers

·      Process payments through secure third-party payment processors

·      Comply with legal obligations or court orders

·      Protect our legal rights or the security of our business

Information is shared only as reasonably necessary to provide services.

CONFIDENTIALITY

Many of the documents and communications provided to Behind the Sign contain confidential business information.

We treat client information with professionalism and discretion and make reasonable efforts to protect confidential information from unauthorized disclosure.

DATA SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.

While we strive to protect your information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

THIRD-PARTY SERVICES

Behind the Sign may use trusted third-party providers to operate portions of our business, including services such as:

·      Customer relationship management (CRM) platforms

·      Scheduling software

·      Payment processors

·      Electronic signature platforms

·      Cloud document storage

·      Email marketing providers

These providers maintain their own privacy practices and policies. We encourage you to review their policies where applicable.

COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies or similar technologies to:

·      Improve website functionality

·      Remember user preferences

·      Analyze website traffic

·      Enhance the user experience

You may disable cookies through your browser settings; however, doing so may affect certain website features.

YOUR CHOICES

You may request to:

·      Review the personal information we maintain about you

·      Correct inaccurate information

·      Update your contact information

·      Request deletion of information, subject to applicable legal, contractual, or recordkeeping obligations

·      Unsubscribe from marketing communications at any time

Requests may be submitted using the contact information below.

RECORD RETENTION

We retain client information only for as long as reasonably necessary to:

·      Provide contracted services

·      Maintain business records

·      Meet tax and accounting obligations

·      Resolve disputes

·      Comply with applicable legal requirements

After the applicable retention period, information may be securely deleted or destroyed.

CHILDREN’S PRIVACY

Our services are intended for business professionals and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

Behind the Sign reserves the right to update this Privacy Policy from time to time.

Any revisions will become effective upon posting the updated policy on our website or otherwise providing notice as appropriate.

INVOICE & LATE PAYMENT POLICY

By engaging BTS, the Client agrees to the following billing and payment terms.

PURPOSE

Behind the Sign is committed to providing exceptional, concierge-level operational support. Clear billing expectations help ensure a professional, transparent, and efficient working relationship for both parties.

INVOICING

Invoices will be issued in accordance with the applicable Service Schedule or Monthly Retainer Agreement.

Invoices may be issued for:

·      Booking Retainers

·      Remaining Project Balances

·      Monthly Retainer Services

·      Additional Hourly Services

·      Approved Out-of-Scope Work

·      Reimbursable Expenses

·      Other approved charges

Invoices will be delivered electronically to the Client’s designated email address unless otherwise agreed in writing.

PAYMENT TERMS

Unless otherwise stated in the applicable Service Schedule:

·      Booking Retainers are due upon receipt.

·      Remaining project balances are due according to the applicable Service Schedule.

·      Monthly Retainer invoices are due before the beginning of each billing cycle.

·      Additional services and reimbursable expenses are due within ten (10) calendar days of the invoice date.

Payment is considered received only after funds have successfully cleared BTS’s financial institution.

ACCEPTED PAYMENT METHODS

Behind the Sign currently accepts:

·      ACH Bank Transfer

·      *Credit Card

·      *Debit Card

·      Other approved electronic payment methods

*additional processing fees may apply to credit card transaction

Any applicable processing fees disclosed in advance shall be the responsibility of the Client where permitted by law.

LATE PAYMENTS

Invoices not paid within ten (10) calendar days after the due date may incur a late charge equal to the greater of:

·      Twenty-Five Dollars ($25.00); or

·      One and One-Half Percent (1.5%) per month on the outstanding balance,

or the maximum amount permitted by applicable law.

Late fees begin accruing on the eleventh (11th) calendar day following the invoice due date.

REMINDER PROCESS

As a courtesy, Behind the Sign may provide payment reminders according to the following schedule:

·      Courtesy reminder prior to the invoice due date (when applicable)

·      Friendly reminder five (5) calendar days after the due date

·      Final reminder ten (10) calendar days after the due date

Failure to receive a reminder does not waive the Client’s obligation to make timely payment.

SUSPENSION OF SERVICES

If an invoice remains unpaid beyond the applicable due date, Behind the Sign reserves the right to:

·      Suspend active work.

·      Delay project milestones.

·      Postpone future scheduling.

·      Withhold deliverables until payment has been received in full.

·      Exercise any other remedies and rights available to it under applicable law.

Behind the Sign shall not be responsible for missed deadlines, delayed closings, listing delays, or other project impacts resulting from suspended services due to non-payment.

COLLECTION OF PAST-DUE ACCOUNTS

Accounts that remain unpaid for an extended period may be referred for collection or legal enforcement.

The Client agrees to reimburse Behind the Sign for reasonable collection costs, attorney’s fees, court costs, filing fees, and other enforcement expenses to the extent permitted by Colorado law.

DISPUTED INVOICES

If the Client believes an invoice contains an error, the Client agrees to notify Behind the Sign in writing within five (5) business days of receiving the invoice.

The parties agree to work together in good faith to resolve any billing questions promptly.

Undisputed portions of an invoice remain payable according to the original payment terms.

REFUNDS

Except as expressly stated in the Master Services Agreement, Booking Retainers, earned fees, completed services, and Monthly Retainer fees are non-refundable.

QUESTIONS ABOUT BILLING

Behind the Sign values clear communication and transparency. Clients are encouraged to contact BTS promptly with any questions regarding invoices or payment arrangements before an invoice becomes overdue.

PAYMENT & BOOKING RETAINER POLICY

By engaging BTS, the Client acknowledges and agrees to the following payment terms and policies.

1. PURPOSE

Behind the Sign reserves dedicated time, resources, and project capacity for each client. This policy establishes clear expectations regarding payments, booking retainers, billing procedures, cancellations, and financial responsibilities to ensure a smooth and professional working relationship.

2. BOOKING RETAINER

Project-based services require a non-refundable Booking Retainer equal to 50% of the total quoted project fee, unless otherwise stated in the applicable Service Schedule.

The Booking Retainer:

• Reserves BTS’s calendar availability.

• Secures the Client’s project start date.

• Allows BTS to begin project planning and scheduling.

• Is applied toward the total project investment.

• Must be received before work begins.

No work will commence until the signed agreement and required Booking Retainer have been received.

3. REMAINING PROJECT BALANCE

The remaining project balance is due according to the payment schedule identified in the applicable Service Schedule.

Unless otherwise stated:

• Contract-to-Close Coordination: Balance due five (5) business days before closing.

• Listing Launch Coordination: Balance due five (5) business days before the listing is activated.

• White-Glove Listing Concierge: Balance due five (5) business days before closing.

• Client Appreciation Concierge: Billed according to the approved project or monthly program.

• Monthly Retainer Services: Billed monthly in advance.

• Post-close Retention Services: Balance due in full before work begins

BTS reserves the right to pause or withhold services until outstanding balances have been paid.

4. MONTHLY RETAINER BILLING

Monthly Retainer clients are invoiced in advance at the beginning of each billing cycle.

Payment reserves dedicated monthly availability and project capacity.

Unused hours expire at the end of the billing cycle unless otherwise agreed in writing.

Hours are not refundable, transferable, or credited toward future billing periods.

Additional work exceeding the monthly hour allocation will be billed at the hourly rate identified in the applicable Service Schedule.

5. ACCEPTED PAYMENT METHODS

Accepted payment methods include:

• ACH Bank Transfer

• Credit Card

• Debit Card

• Other payment methods approved by BTS

The Client is responsible for any processing fees specifically disclosed in advance or permitted under applicable law.

6. LATE PAYMENTS

Invoices not paid within ten (10) calendar days after the due date may incur a late charge equal to the greater of:

• $25.00; or

• 1.5% per month on the outstanding balance,

or the maximum amount permitted by applicable law.

Late fees may continue to accrue until payment is received in full.

7. SUSPENSION OF SERVICES

If any invoice remains unpaid beyond its due date, BTS reserves the right to suspend current work, delay project milestones, withhold deliverables, or postpone scheduling until the Client’s account is brought current.

Any resulting delays to project timelines shall not be the responsibility of BTS.

8. RETURNED PAYMENTS

Returned ACH payments, declined credit cards, returned checks, or failed electronic payments may be subject to:

• A $35 administrative fee; and

• Any fees assessed to BTS by its financial institution or payment processor.

Future payments may be required by certified funds or ACH transfer.

9. CLIENT CANCELLATION

Because BTS reserves dedicated project time, Booking Retainers are non-refundable.

If the Client cancels before work begins:

• The Booking Retainer will be retained by BTS.

If the Client cancels after work has commenced:

• The Booking Retainer remains non-refundable.

• The Client is responsible for payment of completed work and approved expenses exceeding the Booking Retainer through the cancellation date.

10. PROJECT DELAYS

Project timelines depend upon timely Client participation.

If the Client delays approvals, responses, document delivery, or required information, BTS is not responsible for resulting project delays.

Extended delays exceeding thirty (30) consecutive days may result in the project being deemed abandoned in accordance with the Master Services Agreement.

11. ADDITIONAL SERVICES

Services requested outside the agreed scope require Client approval and may be invoiced separately at BTS’s current hourly rate or pursuant to a separate written estimate.

12. EXPENSE REIMBURSEMENT

The Client agrees to reimburse BTS for all pre-approved third-party expenses incurred on the Client’s behalf, including but not limited to:

• Shipping

• Printing

• Client gifts

• Vendor fees

• Postage

• Administrative filing fees

• Courier services

Receipts may be provided upon request.

13. COLLECTION COSTS

The Client agrees to reimburse BTS for reasonable costs incurred in collecting overdue balances, including attorney’s fees, court costs, filing fees, collection agency fees, and other enforcement expenses, to the extent permitted by Colorado law.

14. QUESTIONS REGARDING BILLING

Behind the Sign values transparency and open communication. Clients are encouraged to contact BTS promptly with any questions regarding invoices, billing, or payment arrangements before an invoice becomes overdue.

WEBSITE DISCLAIMER

Welcome to the Behind the Sign LLC (“Behind the Sign,” “BTS,” “we,” “our,” or “us”) website.

The information provided on this website, including all downloadable resources, blog articles, checklists, guides, templates, social media content, emails, and other materials, is intended for general informational and educational purposes only.

By using this website, you acknowledge and agree to the terms of this Disclaimer.

NO PROFESSIONAL ADVICE

Behind the Sign provides transaction coordination, listing coordination, operational support, and concierge services for licensed real estate professionals.

Nothing on this website constitutes or should be interpreted as:

·      Legal advice

·      Tax advice

·      Accounting advice

·      Financial advice

·      Real estate brokerage services

·      Real estate licensing advice

·      Professional consulting specific to your individual circumstances

Visitors should consult the appropriate licensed professionals before making decisions regarding legal, financial, tax, or real estate matters.

NO CLIENT RELATIONSHIP

Your use of this website, submission of a contact form, scheduling of a discovery call, downloading of resources, or communication with Behind the Sign does not create a client relationship.

A professional relationship exists only after both parties have signed a written Master Services Agreement.

EDUCATIONAL CONTENT

The resources available through this website are intended to provide general business education and operational guidance.

While we strive to keep our materials accurate and current, every real estate transaction, brokerage, market, and business is different.

You are responsible for determining whether any information is appropriate for your specific circumstances.

NO GUARANTEE OF RESULTS

Behind the Sign makes no guarantees regarding:

·      Increased sales

·      Increased commissions

·      Faster transactions

·      Marketing performance

·      Business growth

·      Lead generation

·      Client retention

·      Transaction outcomes

·      Website traffic

·      Social media engagement

Business success depends on many factors beyond our control, including market conditions, client decisions, brokerage policies, and individual business practices.

DOWNLOADABLE RESOURCES

Any downloadable guides, checklists, templates, lead magnets, or other resources are provided for informational purposes only.

They are intended to assist licensed real estate professionals in organizing their businesses and are not intended to replace brokerage procedures, legal requirements, or professional judgment.

Users remain solely responsible for complying with applicable laws, brokerage policies, MLS rules, and contractual obligations.

THIRD-PARTY LINKS

Our website may include links to third-party websites, software providers, payment processors, or other resources.

These links are provided for convenience only.

Behind the Sign is not responsible for the content, policies, availability, or practices of any third-party website or service.

ACCURACY OF INFORMATION

We make reasonable efforts to keep the information on this website current and accurate.

However, we do not warrant or guarantee that all information is complete, accurate, or up to date at all times.

Information may change without notice.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Behind the Sign LLC shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

·      Use of this website

·      Reliance on website content

·      Downloaded resources

·      Technical interruptions

·      Website errors or omissions

·      Third-party websites or services

Your use of this website is entirely at your own risk.

INTELLECTUAL PROPERTY

All original content on this website, including but not limited to text, branding, graphics, checklists, templates, guides, downloads, logos, photographs, and other materials, is the property of Behind the Sign LLC unless otherwise noted.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

CHANGES TO THIS DISCLAIMER

Behind the Sign reserves the right to modify this Disclaimer at any time.

Updates become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of any revised Disclaimer.